Microsoft Intergration

Avaya IP Office Plug-in for Microsoft Outlook

Microsoft Outlook and MS Lync are applications that many knowledge workers invoke in the morning and keep running all day. The IP Office Plug-in for Microsoft Outlook and/or Microsoft Lync bring a subset of the Avaya one-X™ Portal for IP Office user experiences to Outlook or Lync. The plug-in allows the user to communicate with contacts without leaving the Outlook window and without needing to bring up separate client applications. This vastly improves user productivity.

Avaya IP Office Plug-in for Microsoft Outlook provides the following features:

  • Initiate a voice call (to work, to home or other numbers)
  • Get notifications for incoming calls with options to accept or reject
  • Listen to voicemail
  • View Call history
  • Export Outlook contacts to Avaya one-X™ Portal for IP Office Server
  • Show presence of users – Telephony presence, User presence of other system contacts, User
    presence published by contacts on other presence networks (e.g.: GoogleTalk), Calendar presence
  • “Collapse” plug-in window to avoid capturing the entire screen. UC features will continue to be
    available to the Outlook user
  • Click-to-Call options on context menu of a contact from Outlook Contacts directory or from Outlook
    Calendar (number should be in Location field)
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